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Returns & Refund Policy

Refunds

Return & Refund Policy

At Homebitz, your satisfaction is our priority. We offer a transparent process for all returns and exchanges.

Our Commitment

If you experience any product issues, please email [email protected] with clear photographs. Our team is dedicated to resolving your request with clarity and warmth.

Address Accuracy: Ensure your shipping details are complete. We cannot be responsible for issues arising from incorrect address information.
90

90-Day Warranty

All Homebitz products are covered by a 90-day replacement or refund warranty. Items must be unused, in their original condition, and properly packed.

How to Request a Return

1

EMAIL US

Contact us within 90 days of delivery with your order number.

2

PROVIDE DETAILS

Include item codes and the specific reason for your return.

3

ATTACH PHOTOS

Upload clear images showing any defects for instant approval.

Important: Do not return to the shipping label address. We will provide a specific return address once approved.

Shipping & Fees

Scenario Responsibility Details
Personal Preference Customer Buyer covers return shipping for non-quality issues.
Defective / Incorrect Homebitz We cover full return shipping costs for quality issues.
Relisting Fees None Homebitz never charges hidden relisting fees.

Cancellation

Paid orders can only be canceled before processing. Once an item has been packed or dispatched, the order cannot be canceled.

Refund Timeline

Approved refunds are credited back within 7–10 business days. Please check with your bank if posting is delayed.

Return Address

 

Please use the following address for all returns (after receiving approval from our customer service team):

 

1100 Cranbury South River Rd,
Monroe Township, NJ 08831

Need Assistance?

Our customer support team is ready to guide you through the return process.

[email protected]

Homebitz 2026 • Return Center • 14310 Ramona Ave, Chino, CA